Return Policy

1. What this policy means

Because our offerings are professional services, software-enabled workflows and advisory engagements—not physical products—traditional product returns do not apply. Any credit or refund depends on the written agreement, order terms or statement of work for the service involved.

2. Requesting a review

Send a written request to info@welltrackhealth.com with your organization name, relevant invoice or agreement reference, the service involved and the reason for the request. Our team may ask for additional context so the request can be reviewed fairly.

3. How requests are evaluated

We consider the applicable agreement, the delivery status of the service, unused prepaid work, documented service issues and any cancellation notice requirements. Requests are reviewed individually and are not automatically approved.

• The request is tied to a specific invoice, order or statement of work
• Any required notice period has been followed
• The requested adjustment is consistent with the agreed service terms
• The account has no unresolved balance or contractual restriction preventing an adjustment

4. Approved credits or refunds

If an adjustment is approved, we will confirm the amount and method in writing. Credits may be applied to a future invoice. Refund timing depends on the payment method and financial institution, and the original payment channel may be required.

5. Cancellations and changes

To change or cancel a scheduled demo, implementation activity or recurring service, contact the WellTrackHealth team as soon as possible. Specific cancellation fees, notice periods or transition responsibilities are governed by the applicable agreement.

6. Need help?

We want billing questions to have a clear owner and a practical next step. Contact info@welltrackhealth.com or use our contact page and include enough detail for our team to locate the relevant conversation.